Customer Service
Customers rarely remember an adequate interaction; they remember excellent ones and terrible ones. This course pins down what genuinely good customer service means: understanding needs, communicating professionally, handling problems before, during and after the sale, and turning complaints into loyalty. It is relevant to anyone who deals with customers by phone, email, chat or face to face, in any industry. Complete the flexible online study, pass the assessment, and receive your verified certificate of completion.
How your training works
- Start straight away. Buy the course or begin your free trial and the secure learning portal opens in a new tab, ready to go.
- Learn at your own pace. Work through around 75 mins of learning on any device. Your progress is saved automatically, so you can pause and pick up where you left off.
- Get certified. Pass the short assessment at the end of the course and receive your certificate in your name, ready to download and share with employers.
Training for your team
Need Customer Service training for several people? We provide business accounts with multi seat access, simple staff onboarding and progress tracking across your team. Speak to our team to get set up.
Frequently asked questions
How long does the Customer Service course take?
The course involves 75 mins of learning. It is fully self-paced online study, you can pause and resume at any time, and your progress is saved automatically.
Is there an exam at the end of the course?
Yes. The course ends with a short online assessment. You can take it as soon as you have finished the material, and if you do not pass first time you can review the content and try again.
What certificate will I receive?
On passing the assessment you receive a verified certificate of completion in your name, which you can download immediately and share with employers as evidence of training.
Can I try Customer Service before I buy it?
Yes, every course includes a free trial. Select Start Free Trial to preview the course in the secure portal before deciding to purchase for £10.00.